Refund Policy - Warranty

Thank you for choosing ServiceON Appliance Repair.
Terms of Service:


When you sign the Service Order or make a payment to ServiceON INC, referred to as 'we' or ‘ServiceON INC’, you, hereby addressed as the 'Customer', agree to the terms of the Service Order and the accompanying General Terms and Conditions of Service. These Terms and Conditions also apply to any services or goods provided by a third-party service referred by ServiceON INC. You are responsible for understanding these General Terms and Conditions before allowing any third-party service referred by us to start work. By permitting a third-party service to begin, you acknowledge and accept these Terms and Conditions, regardless of whether you own the property or appliances in question.

Customer’s rights and obligations:
1.1 Service appointment has a two-hours timing slot. Customer is responsible to stay at home for the full two-hours timing slot that is reserved for the technician appointment.
1.2 Invoice should be paid in full after the job is done otherwise all offers and discounts will be removed!
1.3 Invoice should be paid in 2(two) days after the service date. All debts which were not paid can be sent to the collection agency and it could damage your credit history.
Company’s rights and obligations:
2. Non-Refundable Diagnostic Fee
2.1.    Service Fee Structure:
2.1.1. ServiceON INC charges a non-refundable service fee (the “Diagnostic Fee”) for all non-warranty service visits. Service call fee for the second or next appliance diagnostics at the household/property is $145 with no additional discounts and charges. Promotional offers are applicable.
2.1.2. The Diagnostic Fee, communicated before our visit, must be paid prior to the commencement of diagnostic services. This fee covers advertising costs and other expenses related to scheduling the service.

2.2.    Diagnostic Service Acknowledgement:
2.2.1. By accepting the Service Order, you acknowledge: a. There’s no guarantee of an accurate assessment by the third-party servicer during the diagnostic service.
2.2.2. The obligation to pay the Diagnostic Fee regardless of repair completion or accuracy of the issue assessment.
2.2.3. The Diagnostic Fee will be credited towards the repair cost if you choose to proceed with the recommended repair or replacement by ServiceON INC. In other words, Company waives service call fee when the customer decides to proceed with a repair.
2.2.4. Service call fee is non-refundable. Any visits to fix the same appliance but with different issue in the same household/premises is the subject of a new service call appointment and repair charge if applicable.
2.2.5. Service Call rate is a subject of changes in any company's operating time.

2.3. Liability for Additional Breakdowns:
2.3.1. ServiceON INC is not responsible for any additional breakdowns that may occur during the diagnostic process. For instance, if a reported issue with a microwave leads to a control board failure during diagnosis, ServiceON INC disclaims liability for such incidents.
2.3.2. ServiceON Appliance Repair will furnish replacement parts and labor necessary to maintain your appliances in good operating condition, provided any failure occurs during normal usage. ServiceON Inc. will not cover damages caused by circumstances beyond our control including but not limited to: abuse, fire, theft, riot, acts of God, or damage due to rust, corrosion, or other product failure.

3. Price Quote
3.1. The Price Quote, as outlined in ServiceON INC's Service Order, provides an estimate of costs for parts and services required for appliance repair. By accepting the Service Order, you agree to the terms and scope of work in the Price Quote, which includes sales tax if applicable. Note that the Price Quote is an estimate and the final cost may exceed this amount. ServiceON INC will seek your consent before proceeding with work exceeding the Price Quote. The Price Quote remains valid for 10 days from the date of issue.

4. Payment Terms and Collection Costs
4.1. Payment is due upon service completion, payable by credit or debit card for amounts over $200. A $50.00 fee applies to dishonored bank drafts.
4.2. By using a credit or debit card, you authorize ServiceON INC to charge for all agreed fees. This authorization stands until the card expires and can be revoked in writing, provided no outstanding debts exist.
4.3. You are responsible for costs incurred by ServiceON INC in collecting any due payments, including interest on overdue amounts at 24% APR or the maximum allowable by law.
4.4. For repairs based on diagnostic assessments, an advance payment equal to the parts cost and Diagnostic Fee, or 50% of the total invoice, is required.
4.5. If you refuse a repair after part ordering: a. Keeping the part incurs full part, shipping, and service fee costs. b. Returning the part incurs double shipping costs, a 20% non-delivery fee, and the service fee. Backordered parts cannot be returned.
4.6. Replaced parts are recycled unless a written request to keep them is made before repair.
4.7. Payments should be signed/sent on behalf of ServiceON Inc. company name.
4.8. Payment of the Prices, the Shipping Costs, and any applicable Taxes must be received from the Customer’s order. Customer represents and warrants that (i) the credit card information supplied to Company is true, correct, and complete, (ii) Customer is duly authorized to use such credit card for the purchase, (iii) charges incurred by Customer will be honored by Customer’s credit card company, and (iv) Customer will pay charges incurred by you at the posted prices, including all applicable taxes, if any. Customers shall make all payments hereunder in US dollars.
4.9. All special parts orders are non-refundable due to personal order.
4.10. It is the responsibility of the customer to familiarize themselves with terms of service at time of scheduling and prior to allowing our technician to commence provision of service. Scheduling of service with us implies full acceptance of our terms and conditions as detailed, as does allowing our technician to commence service. Acting either for yourself or for the party listed on electronic or paper work order/ job sheet, you agree to pay all the following where applicable: any unpaid balance upon completion, 24% APR Interest and service charges on any past due balance, a $50 service fee if your credit card is not honored by the bank, necessary handling and return charges if your work order is canceled in an untimely fashion, and any necessary collection costs, including attorney’s fees. Payment is due on provision of service unless terms have been agreed or other previous arrangements have been made.
4.11. If the customer fails to pay or doesn't agree to pay for completed diagnostics or repair/parts installation for any reason the customer agrees to pay all attorney's fees and charges including the collection of those funds, court's cost and fees, and invoice balance with all additional charges written in p.2.21.
4.12. If the property owner/landlord or/and the person who is responsible for signing the invoice is not present/available, the person that presents at the property on the appointment, represents the owners/landlords’ interests and is responsible for making the decision and signing the invoice on his behalf. And it carries the same legality and liability for signed invoices.

5. Limited Warranty
5.1. Company offers a 1-month warranty for residential repair and replaced parts (such as relays, fans, motors, capacitors etc.). And a 1-month warranty for commercial repair and maintenance. Our limited labor warranty in regard to correcting defects in our workmanship is 1 month for replaced parts and 1 month’s warranty for seal systems (such as compressor replacement, refrigerant charge and smb.). If a part fails owing to a manufacturer’s defect, however, our labor is covered for 1 month. There is no warranty against additional or more extensive repairs, against other problems that may occur on the same machine (even if involving what appear to be identical symptoms), or against incidental damages. Parts carry the manufacturer’s warranty, which is usually 30 days depending on manufacturer. If the customer will provide parts – we won’t be able to give you warranty and we could make an additional charge.
5.2. Company’s technicians use only manufacturer-approved and original factory parts in all warranty repairs.
5.3. The labor warranty is max 1 month. Labor warranty only applies to repair(s) and(or) service described on the invoice.
5.4. INSTALLED PART(S) CHARGE(S) IS (ARE) NOT REFUNDABLE:
5.5. After repairs are completed in the home, turn on the appliance(s) to see if it is operating to your satisfaction. If additional service is required after the technician has left the home and he must be “recalled”- there is no charge for recall services. This recall waiver is granted for 14 days following repair of appliance(s). After 14 days any other service required is considered a new service call and you will be charged for the trip charge and all necessary labor charges.
5.6. Special Warranty: If an appliance repaired by ServiceON INC doesn't perform its primary function, you're entitled to a labor refund within 10 days of repair completion, confirmed via email by an authorized party. This warranty excludes sealed systems unless invoiced by ServiceON INC.
5.7. Parts Warranty & Labor Warranty Extension:
5.7.1. Parts are under standard limited warranty, exclusive of labor.
5.7.2. ServiceON INC's labor warranty is 30 days, extendable up to an additional 11 months at a cost.
5.7.4. One free recall visit within 30 days for labor services.
5.7.5. Refunds for service fees if warranty issues are confirmed.
5.7.6. Refund for Defective Parts: If a part under warranty is defective, you may be eligible for a refund. A report from a registered company confirming the defect is required, including a detailed explanation and photos.
5.7.7. Replacement of Defective Parts: If a defective part is available for reorder, ServiceON INC will provide a replacement. Shipping may take up to 30 business days, but can be expedited at an additional cost.
5.7.8. Refund for Unavailable Parts: If a defective part cannot be reordered, ServiceON INC will refund the original cost plus taxes.
5.7.9. Company Obligation and Remedy: ServiceON INC's liability for defective parts or workmanship is limited to replacement or refund of the service and parts cost. Note that used parts and shipping costs are non-refundable.
5.8. Warranty Scope: The parts and labor warranties apply only to services performed by ServiceON INC and exclude commercial appliances, cosmetic parts, plumbing lines, moved appliances, or unavailable parts.
5.9. Customer Interference: Any interference with the service or failure to allow warranty fulfillment breaches the agreement, requiring immediate payment of all charges.
5.10. Exclusive Warranties: The warranties provided by ServiceON INC are exclusive and replace all other warranties, whether express, implied, statutory, or otherwise. This includes warranties of merchantability or fitness for a particular purpose. These warranties are applicable only to the customer and are non-transferable.
5.11. Cleaning services are excluded from warranty.
5.11. INTERMITTENT CONDITION WARRANTY:
There is absolutely no labor appliance repair warranty on any parts with an intermittent problem. “Intermittent” - we define as an appliance we received 2 service recalls in a row. Since the problem is not apparent it cannot be traced. The only time such a problem can be traced is when the problem actually exists.
5.12. Warranty voided if: (1) Appliance moved from premise of original repair; (2) Serviced or diagnosed by person or company not authorized in writing by ServiceON Inc. (3) Invoiced charges are not paid in full, canceled, stopped, returned, or disputed. (4) If the original invoice is missing and cannot be presented. (5) Appliance was misused, overloaded, or physically damaged.

6. Warranty Job terms and conditions:
6.1. Warranty service calls can be scheduled for next 3 business days and up to 30 business days Monday through Friday. No warranty service calls will be performed during weekends or holidays.
6.2. ServiceOn INC reserves the decision to void warranty and refund full job charge.
6.3. ServiceON INC acts as third-party service provider in cases of warranty job for appliances companies where ServiceON INC insured by the contract as ASC(Authorized Service Center). ServiceON INC reports all diagnostics and repairs information to the main warranty appliances company, and does not disclose the information to a customer, by the contract obligations.
6.4. ServiceON Appliance Repair Service is insured with General Liability and Workers Compensation Insurance.

7. Cancellation of Service:
7.1. When scheduling service with us, we specifically take time out a technician's day to call on your location and service your product. When you forget, cancel, or change your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waitlist miss the opportunity to receive services which in turn results in a loss of revenue which cannot be recovered. Consequently, we reserve the right to charge equal to 100% of the service call amount for any appointment missed, canceled, or changed without 8 business hours’ notice or otherwise mutually agreed.
7.2. If the job was canceled by the customer after an estimate was approved by the customer and necessary parts were ordered specifically for the job - ServiceON Inc requires the penalty to be paid in full: 20% restocking fee from the full price of the ordered parts, plus double shipping fee $100 (shipping to our location and sending back to supplier). The customer is obligated to pay the penalty in full. Service call fee is non-refundable by the policy of our company. If the customer has made a deposit and cancels the order, then the refund amount will be calculated based on the terms of clause 7.2 of the agreement. The difference between the deposit and the penalty must be paid to the customer in full within ten working days after the customer's request for cancellation, by the same method that the deposit was paid. The company does not support any other way to return the remaining amount.
7.3. If the customer does not agree to pay the amount of the penalty, or fails to pay the amount of the penalty in full, the company reserves the opportunity to apply to the court and to the collection company. The unpaid amount automatically becomes the customer's debt to the company. All costs for the collection and work of other persons or companies to collect the debt of the customer is the customer-debtor's responsibility to pay in full. The client is obligated to pay the penalty in full.

8. Limited Liability:
8.1. By signing this contract, the customer agrees that due to the nature of the appliance(s) which is usually located in tight and hard- to- operate places where the space to do the services is limited, any damage of the product, cabinets, floors, walls, ceilings, windows, furniture, any type of food, any products spoilage, any water leaks or any business losses, done by ServiceOn Inc. technician(s) when servicing and moving the appliances(s), performing service, pending parts delivery or store availability, or an unsuccessful repair, will be the customer and only customer responsibility and will be relieved ServiceON Inc. off any costs of any losses, additional damages or losses occur.
8.2. Liability Limitation: ServiceON INC's liability for any damages, whether arising from warranty breach, contract breach, negligence, or other legal theories, is limited. The company is not liable for special, incidental, indirect, or consequential damages. The maximum liability is the amount paid by the customer.

9. Governing Law and Dispute Resolution:
9.1. This clause is vital for understanding the dispute resolution process between you and ServiceON INC.
9.2. In case of disputes, send a written notice to ServiceON INC for resolution.
9.3. Importantly, disputes will not be resolved in court by a judge or jury. Instead, an arbitrator under the American Arbitration Association (AAA) using its Consumer Arbitration Rules will handle disputes. This is applicable even for issues predating this agreement.
9.4. For details on AAA rules and starting an arbitration, consult the AAA website.
9.5. The arbitrator's decision will be final and binding, focusing solely on disputes between the individual parties, without any class or representative actions involved.

10. Damage Waivers:
10.1. Acknowledgment of Waivers: As a customer, it's your responsibility to be aware of ServiceON INC's damage waivers. Our services are offered under these waivers, and our pricing assumes your acceptance of them.
10.2. Waiver for Moving Appliances: Acknowledge the risks involved in moving appliances, including potential damage to the appliance, flooring, cabinetry, and countertops. By allowing us to move the appliance, you agree to hold ServiceON INC and third-party servicers harmless for any related damages.
10.3. Waiver for Working with Mechanical Systems: Understand that working on connected machinery can risk leakage, flooding, or other damages. Except in cases of gross negligence, you agree to protect ServiceON INC and its associates from liability for such occurrences.
10.4. Waiver for Failed Cooling Equipment: Recognize that servicing refrigeration equipment involves inherent risks due to its complexity. ServiceON INC and third-party servicers are not responsible for failures leading to issues like food spoilage or revenue loss. By engaging our services, you waive any claims against potential failures or related damages.
10.5. Waiver for Lifting Glass Cooktops: Understand the risk of breakage when lifting glass/ceramic cooktops. Despite careful handling, ServiceON INC and its technicians are not liable for any breakage. You assume full responsibility for such risks.

11. Miscellaneous:
11.1. The General Terms and Conditions of Service, alongside each Service Order, form the complete agreement between ServiceON INC, third-party servicers, and the Customer, overriding any previous agreements.
11.2. Provisions of this Agreement intended to continue after termination will survive, irrespective of termination reasons.
11.3. If any part of this Agreement is deemed illegal, invalid, or unenforceable, the remaining sections will still be effective and enforceable.
11.4. ServiceON Inc. will not be responsible for any unauthorized use of its logo, invoices, business cards, duplicating websites, any other accounts and names, or any of the Company's property. Customer has an obligation and responsibility to check and make sure the technician is from ServiceOn Inc.
11.5. ServiceON Inc. does not schedule a service if an adult (18 years old and older) or caregiver can't be at home during the technician's appointment.


SERVICE AGREEMENT:
I (customer) hereby authorize the repair(s) and agree to pay in full this invoice for said service upon completion of the job. I have read and understood all of the above terms and have agreed to the terms by signing this document. Furthermore, if said repair requires a part order. I understand that the deposited amount shall apply to the completion of this service and there will be no additional trip charges. Cancellation of this service may result in said deposit becoming non-refundable, depending on possible restocking charges. If upon closer analysis, additional service is needed, you will be contacted for authorization to cover additional charges.
I agree to pay a fee of $50 for each returned check. I understand that if during any appliance service warranty period the equipment malfunctions under normal usage, the technical care agrees to make a service call within 48 hours from first receiving notice from the customer (except Sundays and holidays). Cleaning services are excluded from warranty. ServiceON Appliance Repair Service company shall not be responsible for damages, including food spoilage, water damage, improper electrical or other utility connections.
I agree with the company's Terms and Conditions and Refund Policy mentioned in above paragraphs.
LIC B.E.A.R. #49373
LIC CA #GEN22-000151