ServiceON
Appliance Repair

This privacy policy has been compiled to better serve those who are concerned with how their 'Personally Identifiable Information' (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

What Personal Information Do We Collect From The People That Visit Our Blog, Website Or App?
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, phone number or other details to help you with your experience.

When Do We Collect Information?
We collect information from you when you fill out a form, Open a Support Ticket or enter information on our site.

How Do We Use Your Information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
To improve our website in order to better serve you.
To allow us to better service you in responding to your customer service requests.
To quickly process your transactions.
To send periodic emails regarding your order or other products and services.
To follow up with them after correspondence (live chat, email or phone inquiries)

How Do We Protect Your Information?
We do not use vulnerability scanning and/or scanning to PCI standards. We only provide articles and information. We never ask for credit card numbers. We do not use Malware Scanning.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.
All transactions are processed through a gateway provider and are not stored or processed on our servers.

Do We Use 'Cookies'?
Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We use cookies to:
Help remember and process the items in the shopping cart.
Understand and save user's preferences for future visits.
Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser's Help Menu to learn the correct way to modify your cookies.
If you turn cookies off, some features will be disabled. It won't affect the user's experience that make your site experience more efficient and may not function properly.
However, you will still be able to place orders.

Third-Party Disclosure
Do We Disclose The Information We Collect To Third-Parties?
We don't sell, trade, or otherwise transfer to outside parties your name, address,city,town, any form or online contact identifier email, name of chat account etc., phone number Personally Identifiable Information.


Google
Google's advertising requirements can be summed up by Google's Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en

We Use Google AdSense Advertising On Our Website.
Google, as a third-party vendor, uses cookies to serve ads on our site. Google's use of the DART cookie enables it to serve ads to our users based on previous visits to our site and other sites on the Internet. Users may opt-out of the use of the DART cookie by visiting the Google Ad and Content Network privacy policy.
We have implemented the following:

Remarketing with Google AdSense
Google Display Network Impression Reporting
We, along with third-party vendors such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.

Opting Out:
Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add on.

California Online Privacy Protection Act
CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law's reach stretches well beyond California to require any person or company in the United States (and conceivably the world) that operates websites collecting Personally Identifiable Information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals or companies with whom it is being shared. - See more at: http://consumercal.org/california-online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf

According to CalOPPA, we agree to the following:
Users can visit our site anonymously.
Once this privacy policy is created, we will add a link to it on our home page or as a minimum, on the first significant page after entering our website.
Our Privacy Policy link includes the word 'Privacy' and can easily be found on the page specified above.
You will be notified of any Privacy Policy changes:
On our Privacy Policy Page

Can change your personal information:
By calling us
How Does Our Site Handle Do Not Track Signals?
We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

Does Our Site Allow Third-Party Behavioral Tracking?
It's also important to note that we allow third-party behavioral tracking
COPPA (Children Online Privacy Protection Act)
When it comes to the collection of personal information from children under the age of 13 years old, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States' consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online.
We do not specifically market to children under the age of 13 years old.

Fair Information Practices
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.
In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:

We will notify you via email
Within 7 business days
We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.

CAN SPAM Act
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

We collect your email address in order to:
Send information, respond to inquiries, and/or other requests or questions
Process orders and to send information and updates pertaining to orders.
Send you additional information related to your product and/or service
Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.
To be in accordance with CANSPAM, we agree to the following:
Not use false or misleading subjects or email addresses.
Identify the message as an advertisement in some reasonable way.
Include the physical address of our business or site headquarters.
Monitor third-party email marketing services for compliance, if one is used.
Honor opt-out/unsubscribe requests quickly.

Allow users to unsubscribe by using the link at the bottom of each email.
If at any time you would like to unsubscribe from receiving future emails, you can email us at
Follow the instructions at the bottom of each email. and we will promptly remove you from ALL correspondence.

Contacting Us
If there are any questions regarding this privacy policy, you may contact us using the information below.
Last Edited on 04-01-2022

Thank you for choosing ServiceON Appliance Repair.

Terms of Service:
This document is the estimate of the services and is a subject of the customer acknowledgement and signing if the customer agrees with services terms and cost. The balance and cost in the estimate is total and full. By signing this document the customer agrees and gives the company ServiceOn Inc. his permission to service and repair the appraised appliance(s).
Customer’s rights and obligations:
1.1 Service appoitment has two-hours timing slot. Customer is responsible to stay at home for the full two-hours timing slot that is reserved for the technician appointment.
1.2 Invoice should be paid in full after the job is done otherwise all offers and discounts will be removed!
1.3 Invoice should be paid in 2(two) weeks after the service date. All debts which were not paid can be sent to the collection agency and it could damage your credit history.
Company’s rights and obligations:
2.1 ServiceON Appliance Repair will furnish replacement parts and labor necessary to maintain your appliances in good operating condition, provided any failure occurs during normal usage. ServiceON Inc. will not cover damages caused by circumstances beyond our control including but not limited to: abuse, fire, theft, riot, acts of God, or damage due to rust, corrosion, or other product failure.
2.2 Your next service -10% OFF LABOR payment.
2.3 Company offers a 3 months warranty for residential repair and replaced parts(such as relays, fans, motors, capacitors etc.). And a 3 month warranty for commercial repair and maintenance. Our limited labor warranty in regard to correcting defects in our workmanship is 3 months for replaced parts and 6 months warranty for seal systems (such as compressor replacement, refrigerant charge and smb.). If a part fails owing to a manufacturer’s defect, however, our labor is covered for 3 months. There is no warranty against additional or more extensive repairs, against other problems that may occur on the same machine (even if involving what appear to be identical symptoms), or against incidental damages. Parts carry the manufacturer’s warranty, which is usually 30-90 days depending on manufacturer. If the customer will provide parts – we won’t be able to give you warranty and we could make an additional charge.
2.4 Service call fee is non-refundable. Any visits to fix the same appliance but with different issue in the same household/premises is the subject of a new service call appointment and repair charge if applicable. 
2.5 Company waives service call fee when the customer decides to proceed with a repair.
2.6 Service Call rate is a subject of changes in any company's operating time.
2.7 Service call fee for the second or next appliance diagnostics at the household/property is $40 with no additional discounts and charges. 
2.8 Company’s technicians use only manufacturer-approved and original factory parts in all warranty repairs.
2.9 The labor warranty is max 3 months. Labor warranty only applies to repair(s) and(or) service described on the invoice.
2.10 INSTALLED PART(S) CHARGE(S) IS (ARE) NOT REFUNDABLE:
After repairs are completed in the home, turn on the appliance(s) to see if it is operating to your satisfaction. If additional service is required after the technician has left the home and he must be “recalled”- there is no charge for recall services. This recall waiver is granted for 14 days following repair of appliance(s). After 14 days any other service required is considered a new service call and you will be charged for the trip charge and all necessary labor charges.
2.11 INTERMITTENT CONDITION WARRANTY:
There is absolutely no labor appliance repair warranty on any parts with an intermittent problem. “Intermittent” - we define as an appliance we received 2 service recalls in a row. Since the problem is not apparent it cannot be traced. The only time such a problem can be traced is when the problem actually exists.
2.12 Warranty voided if: (1) Appliance moved from premise of original repair; (2) Serviced or diagnosted by person or company not authorized in writing by ServiceON Inc. (3) Invoiced charges are not paid in full, canceled, stopped, returned, or disputed. (4) If original invoice is missing and cannot be presented. (5) Appliance was misused, overloaded, or physically damaged. 
2.13 Warranty service calls will be scheduled for next 3 business days Monday through Friday. No warranty service calls will be performedduring weekends or holidays. 
2.14 ServiceOn Inc. reserves the decision to void warranty and refund full job charge.
2.15 ServiceON Appliance Repair Service is insured with General Liability and Workers Compensation Insurance.
2.16 Service call price varies depending the service area. In Bay Area service call - $95 for all residential and commercial appliance. In Sacramento and Stockton areas service call - $75 for all residential and commercial appliance. Promotional offers are applicable.
2.17 Payment Terms:
2.18 Payments/checks should be sign/sent on behalf of ServiceON Inc. company name. 
2.19 Payment of the Prices, the Shipping Costs, and any applicable Taxes must be received from the Customer’s order. Customer represents and warrants that (i) the credit card information supplied to Company is true, correct, and complete, (ii) Customer is duly authorized to use such credit card for the purchase, (iii) charges incurred by Customer will be honored by Customers’s credit card company, and (iv) Customer will pay charges incurred by you at the posted prices, including all applicable taxes, if any. Customer shall make all payments hereunder in US dollars.
2.20 All special parts orders are non-refundable due to personal order.
2.21 Payment and Conditions of Service Provision:
It is the responsibility of the customer to familiarize themselves with terms of service at time of scheduling and prior to allowing our technician to commence provision of service. Scheduling of service with us implies full acceptance of our terms and conditions as detailed, as does allowing our technician to commence service. Acting either for yourself or for the party listed on electronic or paper work order/ job sheet, you agree to pay all the following where applicable: any unpaid balance upon completion, 24% APR Interest and service charges on any past due balance, a $30 service fee if your check or credit card is not honored by the bank, necessary handling and return charges if your work order is canceled in an untimely fashion, and any necessary collection costs, including attorney’s fees. Payment is due on provision of service unless terms have been agreed or other previous arrangements have been made.
2.22 If the cusomer fails to pay or doesn't agree to pay for completed diagnostics or repair/parts installation for any reason the customeragrees to pay all attorney's fees and charges including the collection of those funds, court's cost and fees, and invoice balance with all additional charges written in p.2.21. 
2.23 If the property owner/landlord or/and the person who is responsible for signing the invoice is not present/available, the person, that presents at the property on the appointment, represents the owners/landlords interests and responsible for making the decision and signing the invoice in his behalf. And it carries the same legality and liability for sighned invoice. 
2.24 Cancellation of Service:
When scheduling service with us, we specifically take time out a technician's day to call on your location and service your product. When you forget, cancel, or change your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waitlist miss the opportunity to receive services which in turn results in a loss of revenue which cannot be recovered. Consequently, we reserve the right to charge equal to 100% of the service call amount for any appointment missed, canceled, or changed without 8 business hours notice or otherwise mutually agreed.
2.25 ServiceON Inc. wil not be responsible for any unauthorized use of its logo, invoices, business, cards, duplicating websites, any other accounts and names, or any of the Company's property. Customer has an obligation and responsibility to check and make sure the technician is from ServiceOn Inc. 
2.26 ServiceON Inc. do not schedule a service if adult(18 years old and older) or caregiver can't be at home during the technician's appointment.
2.27 Limited Liability:
By sighning this contract, the customer agrees that due to the nature of the appliance(s) which is usually located in tight and hard- to- operate places where the space to do the services is limited, any damage of the product, cabinets, floors, walls, ceilings, windows, furniture, any type of food, any products spoilage, any water leaks or any business losses, done by ServiceOn Inc. technician(s) when servicing and moving the appliances(s), performing service, pending parts delivery or store availability, or an unsuccessful repair, will be the customer and only customer responsibility and will be relieved ServiceON Inc. off any costs of any losses, additional damages or losses occur. 

LIC B.E.A.R. #49373
LIC CA #GEN22-000151