Masterbuilt Appliance Repair

American outdoor cooking manufacturer within the Middleby group.

What Masterbuilt makes

Smokers, gravity-fed charcoal cookers, fryers and grills.

What matters in service

• Gravity-fed and electric smokers add a controller, fan and temperature probe to what is otherwise mechanical equipment.
• Probe and controller faults present as temperature that will not hold or will not reach setpoint.

Authorization

ServiceON holds current factory authorization for Masterbuilt, which covers in-warranty work performed under contract with the manufacturer. We are a California BHGS Registered Service Dealer, BEAR #49373, with EPA Section 608 Universal certification for sealed-system and refrigerant work.

Before you call

Have the model and serial number from the rating plate ready, along with a description of the behaviour — when it started, whether it is constant or intermittent, and any code shown on the display. Appointments run in a two-hour arrival window.

We install only original manufacturer-approved parts. Serving eleven counties across the San Francisco Bay Area and Greater Sacramento.